Refund policy

🖤 Return & Refund Policy – DYEME

At DYEME, your satisfaction is our priority. We aim to provide high-quality hair colour products that you can trust and enjoy.

📦 Returns

• Returns are accepted within 7 days of delivery
• Product must be unused, unopened, and in original packaging
• Used or damaged products cannot be returned due to hygiene reasons

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💸 Refunds

• Refunds are processed after product inspection
• Approved refunds will be issued within 5–10 working days
• Refund will be transferred via the original payment method or bank transfer

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🔁 Exchanges

• Exchange allowed only if product is defective or wrong item delivered
• Must be reported within 48 hours of receiving the order

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🚚 Shipping Cost

• Return shipping cost is paid by customer unless item is wrong or defective

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DYEME – Confidence in Every Shade 🖤